FAQs

How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How can I track my delivery?
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Valentina Boutique is not responsible for lost or stolen packages.
For all local deliveries, you will be contact by our driver before your package is delivered to your home. 

I’ve purchased the wrong size what can I do?
We do accept returns and exchanges for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

I have a discount code, how do I use it?
Valentina babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order. Please check your "Junk emails" for the welcome discount or wait a few minutes after subscribing to be able to use it. 

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.
If you chose Local Delivery please contact us as soon as possible to change address. 

I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

There is an item missing from my order?
We apologize for sending you an incomplete order. Please email info@valentinamtl.com with details of what item is missing, order # picture of the packing slip and any other details we may need and we will assist as soon as possible.

I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please do not try to fix the item (this will void the return) and email  info@valentinamtl.com with a picture of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.