Shipping & Return Policy
Enjoy FREE Canada Post shipping on all domestic orders over 100$.
Please allow 2-3 business days, for us to process and ship your order. We process orders Monday - Friday, and are closed on Saturdays, Sundays, and National Holidays.
Once your order has been shipped and tracking information has been provided. Valentina Boutique is not responsible for any lost or stolen packages. If this occurs you have the option of filing a claim through Canada Post or with your local police department.
If you live in Montreal area choose LOCAL DELIVERY and get your order in the next 24 hrs for a small fee. We take the time to contact you before delivering your package and make sure is delivered safety and at the time and day is best for you.
Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping time it takes to receive your order.
WE DO NOT DO RETURNS// EXCHANGE ONLY
We exchange all full priced items, excluding all jewelry, any item from Home Decor section,bodysuits, lingerie and hats. Items must be posted in the mail within 14 days of receiving your order, once the item has been receive in store we will process a store credit that would be able to use IN STORE OR ONLINE . Any items posted after this timeframe may be denied. Items must be returned in their original condition including tags and sanitary labels. Once Valentina Boutique has received your returned package, all returned items will be inspected before a store credit is issued. All items must be new, unworn, unwashed, no visible signs of wear such as: makeup, deodorant stains, Fragrances, etc.
We reserve the right to refuse any exchanges that do not meet our policy.
Any packing slip marked with the Final Sale stamp is Final Sale no exceptions.
Anything on SALE is final sale.
Please include our packing slip (invoice) with your return to the following address:
1878 Rue Ontario E
Customer has the option to come in store during opening hours to return or exchange any online purchase.
Customer is responsible for return shipping, Valentina Boutique is not responsible for any shipping fees or lost/untraceable shipments, we recommend mailing your return using a carrier that offers tracking services.